Common Questions
Find out all your pressing questions relating to delivery, events, expos, productions and more!
General
Is there a minimum order?
No! No order is too small or too big!
What is the hire term?
Prices listed are for one hire term of 1-3 days. Please contact us to discuss long term hire if required.
Is delivery/labour included in the hire cost?
No, the delivery and labour are calculated by location, time frame of delivery and collection, size of order, type of product. We will assess each quote and quote the delivery/labour costs to you accordingly.
What are your payment terms?
We require full, upfront payment on any order under $10,000. Any order above $10,000 requires a 75% deposit prior to delivery, and the balance 7 days post event.
Do you sell any of your products?
No, our products are for hire only.
What restrictions apply on pickup and delivery?
The pickup and delivery window is 7AM-5PM, 7 days a week. Premium products are ineligible for pickup, and quantity or size restrictions may also apply. For more information, please reach out to us.
Technical Productions
Where do you service?
Harry The Hirer Productions has bases in Melbourne, Sydney & Queensland. However we service every state in Australia *Additional freight may apply for some regions.
Melbourne: 37 Link Ct, Brooklyn
Sydney: Warehouse D, 11 Shirley St Rosehill
Brisbane: 26 Motorway Circuit Ormeau
What type of shows do you service?
Harry the Hirer Productions services a broad range of shows and events. From Major Events, Gala Dinners, Private Events, Conferences, Exhibitions, Brand Activations and more!
How much does an average event cost?
Here at Harry the Hirer Productions, we will create a bespoke quotation for every enquiry, as we know no to events are the same!
How far in advance should we book?
We recommend booking:
- 4–6 weeks in advance for standard events
- 8–12+ weeks for large productions, tours, or festivals
We do take last minute bookings, simply give us a call (subject to availability).
Where have I seen you recently?
Melbourne Fashion Week, Melbourne Grand Prix, Hyrox Melbourne and more!
Do you dry hire equipment?
A dry hire is hiring equipment without any technical support. We do dry hire a limited range from our inventory. If you are looking for a specific piece of equipment, reach out today and we’ll do our best to help.
What's your Instagram?
@harrythehirer_productions
Audio
Do you support hybrid or virtual events?
Yes. We provide:
- Livestreaming to platforms such as Teams, Zoom, or web
portals - Camera switching and vision mixing
- Audio feeds optimised for online audiences
- Technical coordination with remote speakers
We also assist with rehearsals and platform testing.
Do you have Technical Directors?
Yes, we have several full time technical directors that work with our Account Managers & Project Managers to ensure that your show is everything you want it to be and more!
Do you provide show calling or technical direction?
Yes. For complex events, we can provide:
- Technical direction and cue calling
- Coordination between audio, vision, and lighting
- Run‑sheet and cue list management
This ensures the event runs on time and on message.
Lighting
Do you offer lighting design for shows?
Yes, we do, contact us via our contact page or call us to find out what we can design for you
Do you offer site visits or venue assessments?
Yes. We can conduct site visits or liaise directly with the venue to assess:
- Rigging points and load limits
- Power availability
- Access logistics
- Sightlines and stage layout
How far in advance should we book?
We recommend booking:
- 4–6 weeks in advance for standard events
- 8–12+ weeks for large productions, tours, or festivals
We do take last minute bookings, simply give us a call (subject to availability).
Do you work with external lighting designers?
Yes. We regularly support external and touring lighting designers by:
- Advancing lighting plots and paperwork
- Supplying specified equipment
- Programming and assisting during tech
Can you integrate sponsor and branding requirements?
Absolutely. We work closely with:
- Event commercial teams
- Rights holders and sponsors
- Brand activation partners
Lighting is designed to reinforce branding while respecting
broadcast and sport integrity guidelines.
Do you offer Pre-Viz?
Yes we do! Located both in our Melbourne and Sydney facilities, we have dedicated Pre-viz studio spaces that we offer to all our customers, often packaged into the hire price. The studios are fitted with your choice of MA or Avolite or Hogg consoles, have Depence R4 software & MA3 Previz, with studio monitors in comfortable airconditioned spaces. Both studios also have the ability to have moving lights hung or freestanding working in real-time to help designers with colour matching to video and other functionality. Both studios also come with
greenroom / touring offices adjacent to the Pre-viz studio that are offered at
no cost to crews coming in to pre-viz, prep or plan. The greenrooms have
meeting tables, workspaces, coffee machine and lounge areas.
Touring
Within Venues & Touring do you work in both traditional and non‑traditional spaces?
Yes. We regularly work in:
- Proscenium theatres
- Black box and flexible spaces
- Site‑specific and alternative venues
Each space is assessed individually for power, rigging, and sightlines.
The Studio
What is the space like?
With an aura of an underground hideaway, this modern industrial space located close to the city, boats 350spm of versatile space to accommodate all manner of broadcasting and live streaming productions.
What equipment does The Studio offer?
- Cameras
- Studio Lighting
- Audio & Mics
- Fold back monitors
- Digital vision mixing
- Digital audio mixing
- LED screen backdrops
- Green room space
Do you have LED installed in The Studio?
Yes, we do, below are the details of our multiple LED installs within the studio
- 2.5mm Curved LED Screen
- 2.5mm Curved LED Column
- 3mm Transparent LED
Ceiling Feature
- 4.8mm LED Screen
- 4.8mm LED Feature Wall
How do you rent out The Studio?
We have Packages available for the studio, with access to certain installed and non-installed equipment. Refer to our brochure or contact us for more info.
What software is available at The Studio?
Available in all packages we have: VMix, PPT, Zoom, Teams and Black Magic Design.
Video/Visual
What is Pixel Pitch?
Pixel pitch (represented as "P" followed by a number, e.g., P2, P10) is the distance in millimeters between the centers of two adjacent pixels. A smaller number means
higher resolution, tighter pixel density, and closer optimal viewing distances.
Hybrid & Livestreaming -Do you support hybrid or virtual events?
Yes. We provide:
- Livestreaming to platforms such as Teams, Zoom, or web portals
- Camera switching and vision mixing
- Audio feeds optimised for online audiences
- Technical coordination with remote speakers
We also assist with rehearsals and platform testing.
Can you integrate sponsor and branding requirements?
Absolutely. We work closely with:
- Event commercial teams
- Rights holders and sponsors
- Brand activation partners
Signage
Do you service interstate?
Yes, we work with clients right across Australia and can deliver signage solutions nationwide.
Can I keep my signage after the event?
Absolutely. You’re welcome to take your signage with you after the event. Alternatively, we can remove it for you, then pack and wrap everything ready for collection from our warehouse.
Can you store my signage after the event?
Yes, we offer secure storage solutions and can safely hold your signage for future use. Please inquire with us and we can provide more information.
Will I receive a proof before production?
Always. We provide artwork proofs for approval before any printing or fabrication begins, so you can be confident everything looks exactly right.
Can you match my brand colours?
Of course. Provide us with your PMS or CMYK colour codes, and we’ll ensure your signage aligns perfectly with your brand.
Do you offer free quotes?
Yes, all of our signage quotes are provided free of charge.
Do you offer installation?
We do. Installation is typically included in our quotes unless you request otherwise, ensuring a seamless experience from start to finish.
Exhibitions & Conferences
Can you courier my items to my stand?
Unfortunately, we are unable to courier your items to your stand as we don’t have a logistics team.
What is my bump in and bump out time?
This can be found in your exhibitor manual from the organiser.
Are the items on your website/quote for purchase or hire?
All items shown on our website are for hire except for custom printed signage.
Can I hang or attach items to my wall?
Yes, please let your coordinator know if you are wanting to attach anything to the walling as they can best advise. No screws, nails, bolts, glue, paint and double-sided adhesive tape and Velcro are permitted as this will permanently damage the panels.
Can I add signage to my walls or furniture/counters?
All items shown on our website are for hire except for custom printed signage.
I have my own signage can you install for me?
No, Harry the Hirer will only install signage printed inhouse.
Can I keep my signage after the show?
Yes, this can be picked up during bump out, collected from one our warehouses or stored. Please contact your coordinator for more information.
Can I reuse my signage?
This will depend on the type of substrate your signage is printed on. Please contact your coordinator for more information.
I need more power / lighting how do I order this?
Additional items can be made using the Harry the Hirer order forms. This can be found either via your minisite portal or emailed through. Please contact your co-ordinator if you have not received this.
Can I bring my own power board / lighting?
Yes, please ensure this is test and tagged.
Can I bring my own TV?
Yes, however it is not permitted to be wall
mounted.
Still have questions?
If we haven't quite answered your question- please contact our friendly team who can help!